Sat, Apr 2nd, 2022

School	Bauder Elementary School (Poudre School District R-1, CO)
Admin Staff	Front Desk.
Class	Grade 3, Homeroom
Status	Published

Case Detail

The experience of my daughter at Bauder has been great in general and she loves her teacher. But today, my daughter felt devastated due lack of communication/care from the front desk, which did not give a message to her teacher regarding picking up my daughter by the end of the school day at the front desk because I might be late (I called school at 2:57 pm). I managed to arrive on time at 3:30 pm and waited for her at the front desk because I was told she would be there but she has not been brought yet. She was outside her classroom waiting for me and crying thinking I wasn't there, her teacher took her to the front office about 20 minutes after the bell sauce nice she "was not picked up". Such a disappointment of the front desk.

Resolution Sought

I understand the front desk get busy, but the mental health of children is very important. Please, make sure messages are passed on to the appropriate personnel, in this case to her teacher. If the teacher cannot answer the phone, please do not give up, go personally or send someone directly to deliver the message. If that is not possible, please update the parent, transparency is vital. My daughter felt terrible today, which could have been prevented. I believed what I was told by reception, nevertheless, nothing was done for my daughter. Thank you for your attention to this matter.

Teacher / School Examples

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• The parent's review contains character attacks

  What is a Character Attack?

  A character attack occurs when someone attacks a person or group instead of the validity of their statements or behavior. It attempts to discredit someone by shifting focus to the person instead of the issue - by attacking their character, intelligence, physical appearance, morals, etc. It is one of the most common logical fallacies, called ad hominem abusive in Latin. Character attacks undermine the dignity of the person, while failing to prove the argument. Messages containing character attacks are automatically removed from this website.

  Examples:

  • Unacceptable: 'The teacher is a liar.' Acceptable: 'The teacher lied.'
  • 'The teacher is manipulative.' should be rephrased to, 'The statement undermined my child's faith because of X,Y,Z.'
  • Unacceptable: 'Democrats/Republicans are evil.' Acceptable: 'The Republican/Democrat perspective on X,Y,Z is wrong.'
  • Unacceptable: 'The parent is ignorant.' Acceptable: 'The facts in the parent's claim are incorrect.'
  • Unacceptable: 'You didn't go to college, so no one should listen to you.' Acceptable: 'Your argument is wrong because of X,Y,Z.'
  .

Comment / Reply

Suggest at least one way you will resolve this issue. Cases that remain unresolved for 15 days will be published on the website and emailed to parents in this school's community. Published cases appear on the teacher's record for 3 years. Cases will be published for 7 years for teachers with poor customer service reviews or response times. Parents will be asked to rate your customer service skills according to the following criteria:

• Has the teacher communicated they will modify their class, or do everything in the power to modify their class, to accommodate the parent?
• Has the teacher validated the parent's concern, putting the "customer first"?

I certify that my reply does not contain character attacks

What is a Character Attack?

A character attack occurs when someone attacks a person or group instead of the validity of their statements or behavior. It attempts to discredit someone by shifting focus to the person instead of the issue - by attacking their character, intelligence, physical appearance, morals, etc. It is one of the most common logical fallacies, called ad hominem abusive in Latin. Character attacks undermine the dignity of the person, while failing to prove the argument. Messages containing character attacks are automatically removed from this website.

Examples:

• Unacceptable: 'The teacher is a liar.' Acceptable: 'The teacher lied.'
• 'The teacher is manipulative.' should be rephrased to, 'The statement undermined my child's faith because of X,Y,Z.'
• Unacceptable: 'Democrats/Republicans are evil.' Acceptable: 'The Republican/Democrat perspective on X,Y,Z is wrong.'
• Unacceptable: 'The parent is ignorant.' Acceptable: 'The facts in the parent's claim are incorrect.'
• Unacceptable: 'You didn't go to college, so no one should listen to you.' Acceptable: 'Your argument is wrong because of X,Y,Z.'

.

Update the status of this review

I have made changes to attempt to resolve the parent's concern, as detailed above.
Law prevents me from accommodating this request (provide details), but I will make every possible change to accommodate the parent (provide details).
The parent's report was completely false, or about another teacher, as explained above.
I disagree with the parent's perspective and will not make any changes, for the reasons explained above.

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